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Mapping Experiences
Author: James Kalbach
Publisher: "O'Reilly Media, Inc."
ISBN: 1491923482
Pages: 384
Year: 2016-04-25
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Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions. Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you’re armed with this data, you can provide users with real value. Mapping Experiences is divided into three parts: Understand the underlying principles of diagramming, and discover how these diagrams can inform strategy Learn how to create diagrams with the four iterative modes in the mapping process: setting up a mapping initiative, investigating the evidence, visualizing the process, and using diagrams in workshops and experiments See key diagrams in action, including service blueprints, customer journey maps, experience maps, mental models, and spatial maps and ecosystem models
Orchestrating Experiences
Author: Chris Risdon, Patrick Quattlebaum
Publisher: Rosenfeld Media
ISBN: 1933820748
Pages: 336
Year: 2018-05-01
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Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
Experiences in Translation
Author: Umberto Eco, Alastair McEwen
Publisher: University of Toronto Press
ISBN: 080209614X
Pages: 135
Year: 2008
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In this book Umberto Eco argues that translation is not about comparing two languages, but about the interpretation of a text in two different languages, thus involving a shift between cultures. An author whose works have appeared in many languages, Eco is also the translator of Gérard de Nerval's Sylvie and Raymond Queneau's Exercices de style from French into Italian. In Experiences in Translation he draws on his substantial practical experience to identify and discuss some central problems of translation. As he convincingly demonstrates, a translation can express an evident deep sense of a text even when violating both lexical and referential faithfulness. Depicting translation as a semiotic task, he uses a wide range of source materials as illustration: the translations of his own and other novels, translations of the dialogue of American films into Italian, and various versions of the Bible. In the second part of his study he deals with translation theories proposed by Jakobson, Steiner, Peirce, and others. Overall, Eco identifies the different types of interpretive acts that count as translation. An enticing new typology emerges, based on his insistence on a common-sense approach and the necessity of taking a critical stance.
Author: Robert Rose, Carla Johnson
ISBN: 0985957646
Pages: 344
Year: 2015-03-15
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How business will be transformed in a new era of marketing; led by storytellers and powered by remarkable, content-driven, customer experiences.
Designing Multi-Device Experiences
Author: Michal Levin
Publisher: "O'Reilly Media, Inc."
ISBN: 1449340431
Pages: 322
Year: 2014-02-13
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Welcome to our multi-device world, a world where a user’s experience with one application can span many devices—a smartphone, a tablet, a computer, the TV, and beyond. This practical book demonstrates the variety of ways devices relate to each other, combining to create powerful ensembles that deliver superior, integrated experiences to your users. Learn a practical framework for designing multi-device experiences, based on the 3Cs—Consistent, Complementary, and Continuous approaches Graduate from offering everything on all devices, to delivering the right thing, at the right time, on the best (available) device Apply the 3Cs framework to the broader realm of the Internet of Things, and design multi-device experiences that anticipate a fully connected world Learn how to measure your multi-device ecosystem performance Get ahead of the curve by designing for a more connected future
Slow Tourism
Author: Simone Fullagar, Kevin Markwell, Erica Wilson
Publisher: Channel View Publications
ISBN: 184541280X
Pages: 233
Year: 2012
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This book examines the emerging phenomenon of slow tourism, addressing growing consumer concerns with quality leisure time, environmental and cultural sustainability, as well as the embodied experience of place. Drawing on a range of international case studies, the book explores how slow tourism encapsulates a range of lifestyle practices, mobilities and ethics.
Experiences in Movement and Music
Author: Rae Pica
Publisher: Cengage Learning
ISBN: 1285401344
Pages: 272
Year: 2012-03-13
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This complete movement education resource for early childhood and physical education professionals teaches students the importance of movement in the physical, emotional, and educational growth of children. The text is the only one of its kind to teach movement's role in traditional child development areas--physical, affective, and cognitive--as well as to detail musical and creative development. EXPERIENCES IN MUSIC AND MOVEMENT, Fifth Edition, presents an entire movement program, including lesson planning, guidelines for music selection and usage, developmentally appropriate teaching methods, and tried-and-true tips for creating and maintaining a positive learning environment with children on the move. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
The Customer Experience Book
Author: Alan Pennington
Publisher: Pearson UK
ISBN: 1292148489
Pages: 232
Year: 2016-09-15
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Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you’ll discover: • Why customer experience is so important in business – and how it applies to you • How to use customer experience tools in your business – step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of ‘thinking differently’ about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.
Experiences in Groups
Author: W.R. Bion
Publisher: Routledge
ISBN: 1134954492
Pages: 200
Year: 2013-05-13
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A classic study which, by synthesizing the approaches of psychoanalysis and group dynamics, has added a new dimension to the understanding of group phenomena.
Author: Moncure Daniel Conway
Year: 1904
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The Life & Experiences of Sir Henry Enfield Roscoe ...
Author: Henry Enfield Roscoe
Pages: 420
Year: 1906
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Many Voices
Author: Doreen Mellor
Publisher: National Library Australia
ISBN: 0642107548
Pages: 324
Year: 2002
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Many voices: reflections on experiences of indigenous child separation.
Experiences of Poverty in Late Medieval and Early Modern England and France
Author: Anne M. Scott
Publisher: Ashgate Publishing, Ltd.
ISBN: 1409441083
Pages: 335
Year: 2012
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Exploring a range of poverty experiences-socioeconomic, moral and spiritual-this collection presents new research by a distinguished group of scholars working in the medieval and early modern periods. Using new sources - and adopting new approaches to known sources - the authors share insights into the management and the self-management of the poor, and search out aspects of the experience of poverty worthy of note, from which can be traced lasting influences on the continuing understanding and experience of poverty in pre-modern Europe.
Changing the Self
Author: Thomas M. Brinthaupt, Richard P. Lipka
Publisher: SUNY Press
ISBN: 0791418677
Pages: 373
Year: 1994
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This book examines the varieties of self-exchange and factors that can influence it. It takes a much-needed step toward linking the concerns of the academic self-researcher and the consumer of research pertaining to changing the self. Throughout the book, understanding and accounting for change in the self emerges as a vitally important concern across a wide range of human experience.
Penelope's English Experiences
Author: Kate Douglas Wiggin
Publisher: Cosimo, Inc.
ISBN: 1596055391
Pages: 192
Year: 2005-01-01
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I get on charmingly with the English nobility and sufficiently well with the gentry, but the upper servants strike terror to my soul. There is something awe-inspiring to me about an English butler.-from Chapter IIPenelope Hamilton is a young American lady, genteelly poor, abroad in England with her friends Francesca, who is young and flighty, and Salemina, a sophisticated gentlewoman. Together they explore the British way of life, from the bustling Saturday-night street markets and the polite fiction of privacy courting couples enjoy on park strolls to elegant balls at which young ladies make their social debuts to the cheery innkeepers who take the travelers under their wing.First published in 1900, this is a long-forgotten classic from one of the most beloved authors of young adult fiction... the kind that adults enjoy even more than children do. Brew a pot of tea and settle in for a delightful read.American author and educator KATE DOUGLAS WIGGIN (1856-1923) was born in Philadelphia. She started the first free kindergarten in San Francisco in 1878 but is perhaps best known as the author of Rebecca of Sunnybrook Farm (1903).